Frequently Asked Questions
Does the stay include breakfast?
Yes, the accommodation in the resort includes a rich and varied bed and breakfast, served in our dining room.
Is there a gym or spa?
There are no spa or fitness facilities at the resort. However, several fitness and spa centers operate nearby. Details and recommendations can be provided at the front desk.
What types of rooms are there in the resort?
The resort has a variety of room types – view rooms with a balcony opposite the Sea of Galilee, spacious family suites, and cozy double rooms. We will be happy to help you choose the type of room that best suits your needs.
Is there parking for guests?
Absolutely. Free and convenient parking is available throughout the resort.
Is there a pool?
There is no pool,but the village is located right on the edge of the Sea of Galilee and includes a beautiful bathing beach in the Sea of Galilee, regulated with rescue services during the bathing season.
Is there Wi-Fi in the resort?
Of course! Guests enjoy free Wi-Fi throughout the village.
Can I stay with pets?
We love animals very much but unfortunately it is not possible to bring pets into the grounds of the resort.
Is it possible to get suitable equipment for babies?
Of course, you can pre – request baby equipment-including a dining chair, coop and bath. We will be happy to prepare your equipment for your arrival.
Is it possible to celebrate events in the Ein Gav resort?
Absolutely! We offer a variety of options for events, activity days, workshops and training sessions, all tailored to your group’s needs and style. The village team will accompany you at every stage, from planning to the last minute, to create an inspiring day and an unforgettable experience.
Is the resort kosher?
The resort is kosher under the supervision of the Emek HaYarden Rabbinate
Are there restaurants or places to eat nearby?
In addition to the breakfast served at the resort, you will find a variety of restaurants in the area. Our reception team will be happy to recommend options based on your preferences.
Are there charging stations for electric vehicles?
Yes, you will find a number of Greenspot charging stations. To load, you need to download the company’s dedicated app.
What are the check in and check out times?
Check in:
Sunday to Friday from 3:00 PM
Saturday and Jewish holidays from 7:00 PM
Check out:
Sunday to Friday by 11:00 AM
Saturday and Jewish holidays by 2:00 PM
What are the cancellation terms?
- Free cancellation:
Cancellation of a booking is allowed without charge within 14 days from the date of booking, provided there are more than 7 days to the start of the stay. - Reduced cancellation fees:
Cancellation from day 15 after the booking date up to 72 hours before the start of the stay will be charged a cancellation fee of 5% of the total booking cost or 100 ILS — whichever is lower. - Cancellation within 72–24 hours before the stay:
Cancellation made within 72 hours to 24 hours before the start of the stay will be charged a cancellation fee of 50% of the total booking cost. - Cancellation within 24 hours of the stay / no-show:
Cancellation within 24 hours of the start of the stay, as well as in the case of no-show, will be charged the full amount of the booking (100%). - Calculation of cancellation dates:
Cancellation dates will be calculated according to the official check-in time of the hotel on the day of arrival. - How to cancel:
Cancellation requests will be accepted in writing only via email or the holiday resort booking system, and will be considered valid only after written confirmation from the hotel. - Method of charging:
The holiday resort reserves the right to charge according to this policy using the payment method provided at the time of booking.
Can I pay in installments?
You can make up to 5 interest-free payments on a credit card.
Is the resort accessible to guests with disabilities?
There are accessible rooms for couples and accessible units for families in the front row, on the waterfront. Disabled parking near the accessible rooms. Also trails are adapted for guests with disabilities. Please let us know in advance so we can help with what is needed and prepare accordingly.
Is there a deli or convenience store in the area?
In the resort, there is a deli, where you can find the things you need for a vacation. In the kibbutz, there is also a mini-market on Sunday-Friday, and in addition, within a short drive, you will find shopping centers and convenience stores that operate all week and on the weekend.
What activities can be done in the area?
The area has a wide range of attractions – tours and tastings at local wineries, nature tours, cycling, historical sites and more. Our reception staff will be happy to recommend and help with coordination.
Can music be played in the resort?
The entire resort village is set up in a quiet area so playing music is prohibited.
Can motorized jet skis and boaters be brought in?
Jet skis and motorboats are not allowed on the resort grounds, access to jet skis is blocked.