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Privacy Policy

  1. Introduction

1.1. This Privacy Policy of Ein Gev Holiday Village Agricultural Cooperative Society Ltd., Company No. 570058016 (the “Privacy Policy” and the “Association”), outlines the general principles regarding how we collect and use information about you in connection with your use of the website, including when making reservations, purchasing products or services through the Association’s website, and when contacting the Association’s customer service (“Services”).

1.2. Your privacy is important to us. We will act in accordance with this Privacy Policy and applicable laws, including the Protection of Privacy Law, 1981 (the “Law”).

1.3. This Privacy Policy applies to identifiable information or information that can reasonably be used to identify you. In general, you are not legally obligated to provide the information detailed below; however, failure to do so may prevent us from providing certain services (“Information”).

1.4. The Information will be stored in the Association’s database for the period required for the Association to fulfill the purposes permitted under applicable law and this Privacy Policy (the “Database” and the “Purposes”, respectively).

1.5. This Privacy Policy forms an integral part of the Website Terms of Use (the “Terms of Use”). Use of the website, including the content and services offered through it, constitutes your consent to this Privacy Policy. Therefore, you are requested to carefully review the Terms of Use.

1.6. Please note that the Association reserves the right to modify this Privacy Policy from time to time at its sole discretion, in accordance with new content, services, products, or features that may be added to the website. Accordingly, the Association recommends reviewing this Privacy Policy each time you visit the website.

1.7. This Privacy Policy is written in the masculine form for convenience only, but it applies equally to all genders. References in the singular shall include the plural and vice versa, unless the context indicates otherwise.

  1. Information Collected

2.1. Identifiable information that you provide to us or that is collected by us will be stored in the Association’s database (“Personal Information”). The Association will retain the Personal Information for the period necessary to fulfill the purposes detailed in this Privacy Policy or as required under applicable law.

2.2. Information provided by you:

2.2.1. When you register on the website or use services offered through it, for example when entering contact details while making a reservation on the website, you will be required to provide Personal Information (first name, last name, telephone number, email address, and payment details), which will be stored in the database (“Customer Service”).

2.2.2. The Personal Information you provide as part of your registration on the website will be used for the following purposes:
• Sending personalized marketing communications and maintaining customer relationships;
• Customer satisfaction research and market research to help improve our services;
• Detecting and preventing theft, fraud, or any other unlawful activity;
• Maintaining the privacy of your data in accordance with applicable law. We may disclose your details to our suppliers for the purpose of providing services, collecting payments, accounting, and enforcing our rights under agreements.

2.2.3. In addition to the above, we may use various technologies that allow us to monitor your activity on the website for information security purposes, to improve our services, to adapt the services to your personal preferences, and to market the services offered by us.

2.2.4. We may disclose your Personal Information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes specified in this Privacy Policy.

2.2.5. We may disclose your Personal Information to any company within our corporate group (including subsidiaries or affiliated entities) as reasonably necessary for the purposes specified in this Privacy Policy.

2.3. Use of Cookies

2.3.1. Cookies are information files embedded in the browser or device you use when browsing the website and monitor information about your activity on the website. The use of cookies helps identify you when you return to the website. Through cookies, your activity may be monitored and information such as IP address, duration of visit, operating system/browser versions, location, and more may be collected automatically (“Information Collection”).

2.3.2. You may stop the collection of information through cookies by changing the settings in your internet browser and deleting your browsing history, or by modifying the operating system settings on your device at any time. On smartphones, it is possible to limit the use of the device identifier for advertising purposes. If you block cookie activity, some website services may no longer be available to you or you may need to re-enter information during each visit. Changing these settings is your responsibility.

2.3.3. If you provide us with information about other individuals (for example family members) or on their behalf, you must obtain their consent to this Privacy Policy and to the Terms of Use or regulations of the relevant service.

  1. Use of the Collected Information

3.1. We will use Personal Information for the purpose of providing the Services, operational needs, communication, customer service, optimization and control, information security, handling requests for access and correction of information, research purposes, advertising and marketing on our behalf (including providing information about products and services, including information tailored to you personally), and protecting our legal rights and legitimate interests and those of others.

4.1. The Association may retain Personal Information in accordance with applicable law in order to resolve disputes, address problems, assist in investigations, comply with legal requirements regarding retention of information about transactions or payments, enforce the terms of the Services, and take other actions permitted by law.

  1. Transfer of Information to Third Parties

5.1. The Association may transfer information to third parties, whether in Israel or abroad, for the purposes set forth in this Privacy Policy, purposes permitted under applicable law, and our legitimate interests (for example to prevent fraud). Such transfer will be made subject to legal requirements and the third party’s commitment to maintain privacy and information security at the required level.

5.2. Information may also be shared with subcontractors and suppliers (such as credit card payment processing companies, equipment support and maintenance companies, software providers, and legal advisors).

5.3. Information may be transferred as part of the sale of the Association’s business (in whole or in part), provided that the third party complies with applicable privacy and data protection laws.

5.4. Information may also be disclosed in response to a court order or request from a competent authority.

5.5. Information may be used or disclosed for the purpose of defending against legal claims.

5.6. Information may be used for research and statistical purposes.

  1. Advertising and Direct Marketing

6.1. Personal Information may also be used for marketing, advertising, and direct marketing purposes relating to the Association’s services and/or those acting on its behalf, as well as products and services of third parties offered in cooperation with the Association.

6.2. Subject to your consent, we may add you to a mailing list through which direct marketing communications and advertisements relating to our services will be sent via various communication channels, including email, SMS messages, WhatsApp messages, automated dialing systems, and social networks (“Mailings” and “Mailing List”, respectively).

You may request removal from the mailing list at any time by contacting customer service at:
online@eingev.org.il

6.3. Please note that even after requesting removal from the mailing list, you may still receive communications that we are legally required or permitted to send under applicable law.

 

  1. Right to Access and Correct Information

7.1. To review the information we hold about you, you must submit a written request to our customer service via email at:
online@eingev.org.il

7.2. If any information we hold about you is inaccurate, you may request correction or deletion of the information, subject to cases in which the law allows or requires us to retain the information.

  1. Data Deletion

8.1. Deletion of information will be carried out in accordance with applicable law, including cases where the information is no longer required for providing services, protecting legitimate interests, complying with legal retention obligations, or defending against legal claims.

8.2. Please note that under applicable law the Association may be required to retain certain information even if you request its deletion.

  1. Information Security

9.1. The Association uses information security measures to protect Personal Information stored in its databases and to reduce the risk of unauthorized access.

9.2. However, no security system can guarantee absolute protection against breaches. Therefore, the Association does not guarantee that the website will be completely immune from unauthorized access or misuse of Personal Information.

9.3. Users are responsible for taking appropriate security precautions, including the use of passwords, antivirus software, protection against hacking attempts, and software updates.

9.4. If you receive a username and password for website access, they must be used for personal use only and must not be shared with any third party.

9.5. Upon arrival at the hotel, you may be asked to provide or update additional personal information. Such information will also be handled according to this Privacy Policy and the Terms of Use.

  1. Contacting Customer Service

10.1. For inquiries regarding this Privacy Policy or your rights, you may contact the Association’s customer service at:
Email: online@eingev.org.il
Phone: +972-4-6659800

Customer service hours:
Sunday–Thursday (excluding holidays)
08:00 – 16:00

 

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